Customer Service Representative (CSR)

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and assist in various customer-related tasks while maintaining a professional demeanor.

Job Type: Full-time

Pay: From $13.50 per hour

Expected Hours: 40 per week

Work Location: In person

Key Responsibilities

• Provide outstanding customer support through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring their needs are met efficiently.
• Handle outbound calling to follow up on customer requests or feedback.
• Maintain accurate records of customer interactions and transactions through data entry.
• Utilize Microsoft Office and other software tools to manage customer information effectively.
• Demonstrate strong phone etiquette and communication skills to foster positive relationships with clients.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Process cash handling transactions accurately when required.
• Collaborate with team members to enhance overall client services and support efforts.

Required Qualifications

• Previous experience in a call center or customer service environment is preferred.
• Strong communication skills with the ability to convey information clearly and effectively.
• Proficiency in Microsoft Office Suite and basic computer skills for efficient task management.
• Excellent typing skills with attention to detail for accurate data entry.
• Ability to analyze situations effectively and provide appropriate solutions to customers' needs.
• Sales experience is advantageous but not mandatory; a willingness to learn is essential.
• Must be 18+ to work for American Key Supply.
• Must be able to pass a background check.
• Dependable transportation required.
• Please monitor your indeed messages.

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance