Technical Sales

Position Overview

The Technical Sales Representative (TSR) maximizes ESP International's relationship with the Company's House (Small Account) Customer Base through proactive sales and service support. As the primary face of ESP with Buyers and Planners, the TSR addresses daily needs and drives proactive sales and margin growth of new and existing small accounts.

Key Responsibilities

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with others.
• Deliver great customer service to both internal and external customers.
• Demonstrate the core values: Expertise, Service, and Passion.
• Provide World Class Service by continuously interacting with OEM Customers regarding quoting and application-based inquiries.
• Respond promptly to inquiries related to quoting, pricing, and product requests.
• Utilize creativity, sound business judgment, and interpersonal skills to proactively identify and fulfill customer needs.
• Enter customer orders as needed.
• Actively use CRM to record noteworthy events and opportunities.
• Partner with the QPD Manager in communicating ESP's differentiators and value proposition.
• Respond to Requests for Quote (RFQ) and manage the quoting process to achieve growth and more profitable sales.
• Proactively contact prospects via internet leads or phone to promote ESP capabilities and products.
• Serve as the expert in servicing OEM Customers to identify cost minimization opportunities and maximize profit.
• Conduct off-site customer visits as needed to promote ESP products and services.
• Embrace the Quality Management System in all activities and apply internal quality policies to support company standards.
• Assist in documenting and driving resolution of customer concerns and complaints.
• Attend educational workshops and networking opportunities while reviewing professional publications.
• Lead internal and external meetings with customers and co-workers (occasional travel may be required).