Senior Manager, Solutions Engineering

Virtual Vocations Inc8 months ago
Bakersfield, CA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

A company is looking for a Senior Manager, Solutions Engineering to lead their post-sales technical team for IoT deployments.

Key Responsibilities

  • Lead and develop a team of Solutions Engineers while optimizing support operations and processes
  • Translate customer feedback into actionable product improvements and collaborate with cross-functional teams
  • Analyze support data to identify trends and drive improvements in key performance metrics

Required Qualifications

  • 5+ years of experience leading technical teams in post-sales IoT, telecom, or cellular connectivity
  • Deep understanding of cellular networks, IoT devices, and communication protocols
  • Strong technical skills in SQL and scripting languages such as Python or Ruby
  • Experience with AI support tools and knowledge base optimization
  • Proven ability to convert customer insights into actionable product requirements

Required Skills

Python
SQL
Product Management
Leadership
Ruby
Support Operations Optimization
IoT Devices
Communication Protocols
Customer Feedback Analysis
Knowledge Base Optimization
AI Support Tools
Solutions Engineering
Cellular Networks