Senior Sales Manager

Position Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. The Senior Sales Manager is responsible for the development and growth of their markets – including group sales, travel advisors, consortium partners, collaboration partners, and total guest nights. This individual proactively develops and recommends strategic market initiatives, monitors market and competitive trends, and works with property-level sales teams and Business Development Managers on tactical initiatives. They also document leads to grow the database for email communication and marketing and take a leadership role at virtual and in-person trade shows and events.

Key Responsibilities

• Sales Strategy: Design and implement business plans and sales strategies for both Group and Leisure markets to ensure growth for the Austin resort.
• Remain current on competitive positioning, trends, and opportunities in the assigned marketplace, including both virtual and in-person sales channels.
• Sales Activity: Conduct sales activities to achieve strategy goals and budgets while maintaining brand consistency and maximizing profit margin.
• Prepare and implement action plans to develop new corporate and social group leads and respond to leads and RFPs with accuracy.
• Maintain strong business relationships with group customers and ensure high levels of client satisfaction.
• Utilize tools such as ZoomInfo, LinkedIn, DemandScience, and CRM to discover new business opportunities.
• Serve as a Canyon Ranch brand ambassador at conventions, conferences, and external meetings.
• Collaborate proactively with resort teams and in-market business development colleagues to synergize strategies and exceed revenue and guest night goals.
• Actively demonstrate Canyon Ranch service standards and Ethos principles with both staff and guests.
• Participate in meetings, travel up to 40% as needed to other Canyon Ranch properties or vendor locations, and manage day-to-day sales efforts for the new Austin resort property.

Required Qualifications

• 7+ years of experience required in hospitality/leisure sales.
• Relationships with Amex FHR and Capital One Premier Collection are a plus.
• Experience with Opera Cloud, Salesforce and/or Microsoft BI.
• Minimum Associate degree or two-year equivalent specialized training/experience required; Bachelor’s degree or equivalent preferred.
• Valid driver's license with an acceptable driving history.

Benefits & Perks

• Access to Services: Use of facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Health Plan: Generous health plan including Health, Dental, and Vision benefits after 30 days of employment.
• Paid Time Off: 25 days of personal (vacation/sick/holiday) time off.
• Supplemental Health Care: Options including Accidental, Critical Illness, and Hospital care.
• Insurance & Support: Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.

Additional Information

LOCATION: This role will be onsite in Austin, TX.

COMPENSATION: The base annual salary takes into account several factors including skill sets, experience and training, licensure and certifications, and other business and organizational needs.