Deskside/Help Desk Support Technician

Position Overview

This role is responsible for maintaining high customer satisfaction by clarifying customer needs, handling customer-relation issues, and providing post‐sales technical support. The candidate will support both remote and local accounts on standard and specialized systems, while using proactive monitoring tools to identify and prevent potential issues. Hewlett-Packard/HP is an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees without discrimination.

Key Responsibilities

• Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer-relation problems promptly and appropriately; escalate issues according to established procedures.
• Provide software service, post-sales or service delivery support and solve application problems for remote or local accounts on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
• Solve technical problems on assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.