Information Technology Operations Support

The Intersect Group11 days ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)

Job Description

Job description

IT Support Specialist – Job Description

Daily Responsibilities

  • Provide white-glove IT support (deskside and remote), owning issues from initial acknowledgment through resolution
  • Log, track, and resolve incidents using an ITSM ticketing system, including escalation and follow-up
  • Support telephone systems, including setup, configuration, and troubleshooting
  • Configure and support mobile...

Required Skills

Remote Support
Incident Management
Telecommunication Systems
IT Support
Ticketing Systems