Information Technology Operations Support
The Intersect Group11 days ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Job description
IT Support Specialist – Job Description
Daily Responsibilities
- Provide white-glove IT support (deskside and remote), owning issues from initial acknowledgment through resolution
- Log, track, and resolve incidents using an ITSM ticketing system, including escalation and follow-up
- Support telephone systems, including setup, configuration, and troubleshooting
- Configure and support mobile...
Required Skills
Remote Support
Incident Management
Telecommunication Systems
IT Support
Ticketing Systems