Customer Service Specialist

Position Overview

As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy.
• Educate customers on product features, updates, and troubleshooting techniques.
• Handle a high volume of support requests while upholding quality standards.
• Conduct proactive outreach to follow up and confirm issue resolution and customer satisfaction.
• Assist new customers with onboarding by providing personalized guidance and support.
• Provide high-quality technical support, addressing questions and troubleshooting issues efficiently.
• Identify, diagnose, and resolve technical issues related to Trackman products while documenting cases thoroughly.
• Participate in team training sessions and customer support improvement initiatives.
• Engage with international customers and coordinate with translation resources as needed.
• Collaborate with cross-functional teams to escalate complex cases and ensure timely resolutions.
• Document all customer interactions accurately in the support system.

Required Qualifications

• Proven experience in a customer service/support role within technology or a related industry.
• Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.
• Experience with remote troubleshooting, diagnostics, or technical support.
• High school diploma or equivalent; additional education in IT or customer service is a plus.
• Familiarity with sports technology, particularly in golf, baseball, or similar fields.
• Strong troubleshooting and problem-solving skills with keen attention to detail.
• Excellent communication skills, both verbal and written, with a customer-centric attitude.
• Proficiency in ticketing software such as Zendesk.
• Proficiency with Windows OS and general computer systems; additional knowledge of networking systems is a plus.
• Familiarity with technologies including TVs, projectors, monitors, laptops, and mobile devices.
• Proficiency in Microsoft Office applications and collaboration tools.

Benefits & Perks

• Competitive Compensation with an attractive benefits package.
• Opportunity to work with cutting-edge sports technology in a renowned global brand.
• Global career growth with a presence in Denmark, New York, Phoenix, Poland, Tokyo, and Seoul.
• A collaborative, entrepreneurial, and rewarding work culture with inspiring colleagues.
• Engagement with top athletes and industry leaders, fostering professional development.

Join the home of a powerful sports brand and a one-of-a-kind technology company. At Trackman, our proprietary technology is built on expert knowledge of radar, computer vision, data, and software engineering, and our culture thrives on innovation, ambition, and collaboration. Apply today and share our passion for delivering exceptional customer experiences.

Applications are continuously assessed, so please send your application as soon as possible.