Software Technical Account Manager II - Wichita

Position Overview

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We are explorers pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging, and meaningful—here, you'll take ownership, drive real change, and constantly grow as you work hard for a mission that matters.

As a Technical Account Manager, you will deploy and support Axon's software solutions directly within law enforcement agencies. You will leverage your expertise to provide high-level technical support, manage complex deployments, foster strong customer relationships, and ensure our technology is effectively utilized—enhancing public safety and ultimately saving lives.

Location: On-site in Wichita, KS at the Wichita Police Department | Reports To: Manager of Technical Account Management Services

Key Responsibilities

• Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Collaborate with deployment teams to design, configure, test, and implement Axon software solutions for successful rollouts.
• Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize operational impact.
• Advocate for agency needs by representing customer feedback internally and influencing product development and service improvements.
• Guide agencies through change management processes to optimize software adoption and usage.
• Work closely with cross-functional teams—including engineering, product management, and sales—to ensure a seamless customer experience.
• Utilize tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON for data management, custom dashboard creation, and reporting.
• Provide advanced training and develop documentation to empower agency staff in effectively using Axon's products and services.
• Deliver onsite support to resolve issues promptly while providing training and ensuring customer needs are met.

Required Qualifications

• Bachelor's degree in business administration, computer science, or a related field, or equivalent experience.
• 4+ years of experience in technical account management or a similar customer-facing role, preferably within public safety or software sectors.
• Proven expertise in deploying SaaS solutions including configuration, testing, troubleshooting, and resolving complex software issues.
• Demonstrated ability to build and maintain strong customer relationships with diverse stakeholders.
• Experience collaborating with cross-functional teams (engineering, marketing, sales, customer support) to drive product improvements.
• Strong problem-solving skills with proficiency in tools like Splunk, JIRA, and Salesforce.
• Advanced technical knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Experience with data analytics and reporting tools such as Microsoft Power BI and SQL Server.
• Flexibility to work onsite and availability outside normal business hours to address critical issues.
• Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Experience supporting or working with public safety or law enforcement agencies.
• Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Familiarity with law enforcement software systems such as RMS, CAD, and adherence to CJIS standards is highly desirable.

Benefits & Perks

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs