Manager of Priority Support Engineering
Virtual Vocations Inc8 months ago
Bakersfield, CA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
A company is looking for a Manager, Priority Support Engineering.
Key Responsibilities:
- Build and lead a diverse, globally distributed team of Designated Support Engineers
- Foster a customer-centric mindset and ensure end-to-end ownership of critical customer incidents
- Collaborate with cross-functional teams to translate customer feedback into service improvements
Required Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 6+ years of technical support and service management experience
- 4+ years of direct management experience in enterprise support environments
- Experience in data warehousing, cloud computing, or related technologies
- Strong technical aptitude with hands-on experience preferred
Required Skills
Customer-Centric Mindset
Cross-Functional Collaboration
Incident Management
Cloud Computing
Data Warehousing
Service Management
Team Leadership
Technical Support