Manager of Priority Support Engineering

Virtual Vocations Inc8 months ago
Bakersfield, CA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

A company is looking for a Manager, Priority Support Engineering.

Key Responsibilities:

  • Build and lead a diverse, globally distributed team of Designated Support Engineers
  • Foster a customer-centric mindset and ensure end-to-end ownership of critical customer incidents
  • Collaborate with cross-functional teams to translate customer feedback into service improvements

Required Qualifications:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
  • 6+ years of technical support and service management experience
  • 4+ years of direct management experience in enterprise support environments
  • Experience in data warehousing, cloud computing, or related technologies
  • Strong technical aptitude with hands-on experience preferred

Required Skills

Customer-Centric Mindset
Cross-Functional Collaboration
Incident Management
Cloud Computing
Data Warehousing
Service Management
Team Leadership
Technical Support