Verizon Customer Service Representative

Position Overview

A successful Verizon Customer Service Representative has a positive attitude, is self-motivated, and has a willingness to continuously learn and improve their sales techniques.

Key Responsibilities

• Generate retail sales by using your passion for cutting-edge technology and exceptional customer service to expand the Verizon network.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Refine your sales skills through outbound calls to current Verizon customers interested in our products and services.

Required Qualifications

• High school diploma or GED.
• One or more years of work experience.
• Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
• Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.

Preferred Qualifications

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

We don't expect every candidate to fulfill all of the preferred qualifications for this role at Verizon, so don't hesitate to apply.

Benefits & Perks

• Health and wellness benefits
• 6% 401(k) match
• Stock awards
• Over 4 weeks of paid time off (including vacation, holidays, and personal days)
• Discounts on Verizon products and services
• Up to four months of paid parental leave
• Up to $8K per year in tuition assistance
• Other rewards to enable your success

The Verizon benefits program is designed to help you achieve your career and personal goals comprehensively, starting from your first day of work.