Network Technician

Title: Network Engineer

Location: Ocoee, FL

Job Responsibilities

• Manage and configure startup and running configurations for network switch equipment.
• Perform network configurations from DMARC to workstations, including fiber distribution, routers, switches, DHCP, and necessary topology for high QoS.
• Monitor protocol compatibility, perform system tuning, and make recommendations for improvement.
• Monitor, troubleshoot, and maintain network (LAN, WLAN, & WAN) multiplexers, hubs, and routers using remote monitoring tools.
• Perform capacity and resource planning, assessing network risks and contingency planning.
• Apply knowledge of the OSI model to ensure proper data flow throughout the environment.
• Communicate with the Information Security Team regarding firewall rules needed to support projects and new equipment/applications.
• Maintain and utilize network management applications to identify faults and ensure seamless data and telecommunications access.
• Adhere to departmental procedures and policies, including on-site travel for issue resolution and resource deployment.
• Track incidents and IT equipment transfers/relocation accurately through service desk ticketing systems.
• Travel frequently to FDOT offices and/or remote locations to provide required support.
• Participate in after-hours (evening & weekend) on-call rotation.
• Perform additional duties as assigned.
• Ability to lift up to 50 pounds.

Required Skills

• Enterprise IT network experience is required.
• Experience with HPE/Aruba networking equipment is highly desired.
• Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM.
• Willingness and ability to travel regularly; valid driver's license and reliable transportation required.
• High school diploma or equivalent; certifications preferred: CompTIA Network+, Security+, Cisco CCNA.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and adaptability.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform under pressure, with strong organizational and time-management skills.

Additional Notes

• As a technology team member, must be contactable to respond to requests/incidents.
• Vendor will provide the contractor with a smartphone with data service that complies with FDOT agency security requirements.
• Smartphones must receive manufacturer/carrier security updates and be maintained throughout the contractor's tenure.
• Contractor will utilize mobile applications such as Outlook, Teams & ServiceNow, kept up to date via platform app stores.