Strategic Customer Success Manager - Multi-Tier Accounts
Soraban5 months ago
Mesa, AZ, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Customer Success Manager
Soraban is seeking a Customer Success Manager to oversee a portfolio of SMB, Mid-Market, and Enterprise accounts. This role is pivotal in driving customer retention through proactive engagement and upsell opportunities.
The ideal candidate will possess strong communication skills, technical aptitude, and a deep understanding of customer needs in the SaaS industry. You will own the onboarding process for Enterprise accounts and ensure high customer satisfaction across all segments.
Job ID: J-18808-Ljbffr
Required Skills
Customer Engagement
Account Management
Onboarding
Upselling
Strong Communication Skills
Portfolio Management
Customer Retention
Problem Solving
Customer Success Management
SaaS
Technical Aptitude