Account Executive (Inside Sales)
Volk Transfer, Inc.13 days ago
Mankato, MN, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities:
- Determine customers’ needs by gathering information needed to prepare rate quotes.
- Maintain records of verbal and written contacts with current customers and/or prospects in a manner consistent with established company guidelines.
- Complete applicable paperwork in a manner consistent with established company guidelines.
- Follow up with customers to ensure satisfaction.
- Solicit and acquire new accounts by contacting prospects directly, occasionally.
- Utilize company software for various customer service functions such as to determine mileage, enter new customers, enter rates, and update customer information.
- Travel to and meet with current customers and/or prospects, occasionally.
Qualifications & Skills:
- High school diploma or GED
- Proficient in Microsoft Office (Word, Excel, Outlook), and Internet
- Working knowledge of multi-line phone system and office machines, such as fax machine and copier
- Three to five years related experience, trucking industry preferred
- Must have highly effective negotiation skills
- Ability to work effectively with a wide-variety of people
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem
- Ability to communicate effectively with others using the spoken work and to communicate clearly and concisely in writing
- Ability to take care of customer’s needs while following company procedures
- Ability to make critical decisions while following company procedures
- Ability to find a solution for or to deal proactively with work-related problems
- Possess the trait of being organized or following a systematic method of performing a task
Required Skills
Microsoft Office Suite
Negotiation Skills
Organizational Skills
Customer Service
Problem Solving
Communication Skills
Multi-line Phone Systems