Senior Field Service Technician

Position Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees across 150+ countries, Xylem leads the way in addressing the world's most critical water challenges. The Senior Field Service Technician performs field service activities at customer sites, handling mechanical and electrical equipment, system troubleshooting, preventative maintenance, and inventory management while ensuring safety on both company- and customer-owned systems. This role requires strong critical thinking, problem-solving abilities, and effective direct customer interaction.

Key Responsibilities

• Create and maintain a safe working environment and a safety-first culture.
• Ensure proper care and maintenance of company tools, equipment, and property.
• Demonstrate a high-impact culture through innovation, accountability, and empowerment.
• Operate effectively in both team-based settings and independently when required.
• Identify and resolve safety issues on both company- and customer-owned systems.

Required Qualifications

• High school diploma or equivalent.
• Ability to obtain a CDL Class A or B with applicable endorsements and a valid DOT medical card.
• Clean driving record.
• 0 to 2 years of technical field experience (1 year preferred).
• Hands-on experience with electrical, mechanical, or fusion systems and proven troubleshooting skills.
• Proficiency in Microsoft Office and smart mobile devices.
• Strong customer service and interpersonal communication skills with the ability to clearly communicate technical solutions.
• Demonstrated commitment to continuous professional development and a results-driven approach.

Compensation & Benefits

• Compensation: Estimated pay range is $25 to $29 per hour, based on skills, experience, and location.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and paid parental leave.
• Tuition reimbursement and career development opportunities.
• Access to the Xylem Watermark paid Volunteer Program, Employee Resource Groups (ERG), and initiatives focused on employee wellness and work-life balance.