Customer Support Representative

Position Overview

We are seeking a dynamic, customer-focused individual with a positive outlook and a strong ability to build relationships to join our team as a Customer Support Representative. With recent client expansion, we are rapidly growing our internal customer service and sales division, and the Customer Support Representative will play a key role in supporting daily operations. This position contributes directly to enhancing customer satisfaction, strengthening outreach efforts, and improving overall sales performance under the guidance of our leadership team. As a Customer Support Representative, you will serve as the primary point of contact for customers—addressing inquiries, offering product recommendations, and assisting with service needs. The Customer Support Representative will receive comprehensive training to build confidence in delivering exceptional support while contributing to long-term sales goals. We’re looking for a Customer Support Representative who is proactive, innovative, and eager to suggest new ideas that elevate the customer experience and improve service-driven sales outcomes. The representative will work closely with management and team members to uphold service standards, support sales initiatives, and maintain consistent communication with customers. This role demands strong organizational skills and a passion for learning, making it an ideal opportunity for those seeking to grow professionally while contributing to ongoing sales development.

Key Responsibilities

• Serve as the first point of contact, delivering exceptional support and accurate information on available products and services.
• Provide creative solutions to enhance the customer experience and support overall sales growth.
• Conduct outreach and market research to better understand customer needs and strengthen service-driven sales strategies.
• Apply strong negotiation and problem-solving skills to resolve issues and help secure additional sales opportunities.
• Collaborate with team members to meet company-wide service and sales goals.
• Track customer interactions to ensure professionalism and alignment with brand standards.
• Support ongoing projects that enhance both customer satisfaction and sales performance as a dedicated Customer Support Representative.

Preferred Qualifications

• Bachelor’s or Associate’s degree (completed or in progress) preferred.
• At least one year of experience in customer service, support, or client-facing roles.
• Strong verbal and written communication skills adaptable to varying customer needs.
• Ability to troubleshoot, multitask, and resolve concerns efficiently.
• Professional, adaptable, and able to thrive in a fast-paced environment.

Benefits & Perks

• Job Type: Full-time
• Salary: $48,000.00 - $55,000.00 per year
• Location: In person