Manager, Operations Support

Position Overview

As an NRG employee, you are encouraged to take charge of your career and development journey in a dynamic work environment that offers variety and challenge. In this role, you will develop, implement, and maintain consistent Operations standards and best practices in support of NRG’s objectives, working closely with plant leadership and participating in key training and investigation initiatives.

Compensation: Salary offered will be commensurate with the successful candidate’s education and/or experience and consistent with the job location’s market pay rate.

Key Responsibilities

• Demonstrate leadership by aligning with and fully supporting company and departmental goals.
• Conduct plant site assessments and drive the consistent implementation of Conduct of Operations and related standards across the fleet.
• Assess Operations activities, identify potential corrective actions, monitor their effectiveness, and report findings to Plant and Regional Management.
• Champion the Incident Management Process for operations-related incidents, including reviewing investigations and tracking status.
• Utilize Intelex to monitor corrective actions and report findings.
• Develop and maintain strong working relationships with Plant Operations senior leadership, Plant Managers, and Operations Managers.
• Lead periodic fleet-wide Operations team calls to share best practices and lessons learned.
• Develop and update operational documents (procedures, assessments, required reading, etc.) and assist with plant implementations.
• Lead investigations as needed and prepare detailed written reports.
• Immediately escalate unsafe or non-compliant situations to senior leadership.
• Accept short-term assignments in interim leadership roles as required.
• Develop, implement, and deliver annual Conduct of Operations training.
• Participate in or lead various Plant Operations training initiatives (e.g., Conduct of Operations 101, Manager 101, Plant Manager 101, Plant Manager Technical Training, Frontline Leadership).

Required Qualifications

• Minimum 10 years’ experience in power plant operations.
• Minimum 2 years’ experience in Plant Operations Management.
• Proficiency with personal computers and standard business software.
• Willingness to work overtime and non-standard hours as directed.
• Ability to travel up to 50% to various plant locations.
• Always possess a valid Driver's License and use required personal protective safety equipment.

Preferred Qualifications

• Excellent communication skills, including strong oral and written abilities, with a willingness to voice opinions and offer solutions.
• Strong analytical and problem-solving skills with attention to detail, accuracy, and precision; a commitment to the highest standards of quality and integrity.
• Strong interpersonal skills with tact, courtesy, and professionalism at all levels of the organization.
• Ability to effectively present information to large groups and engage in one-on-one interactions.
• Ability to establish and maintain positive professional relationships.
• Capable of reading, creating, and following written policies, procedures, and checklists.
• Competency in reading, writing, and understanding English, with the ability to learn state/region-specific bargaining unit agreements.
• Knowledge of electrical generating industry operating standards and applicable safety and environmental regulations in industrial environments.
• Familiarity with Human Performance principles and error reduction tools, as well as NRG LOTO, Confined Space, and Conduct of Operations processes.
• Ability to complete tasks on time without direct supervision and meet short deadlines with high quality.
• Demonstrated credibility as a leader through collaboration, teaching, coaching, and mentoring.
• Self-starter with a strong work ethic who can work with limited direction and oversight.
• Additional knowledge and skills including effective problem resolution, independent and team work, solid understanding of sound business practices, customer focus, adaptability to change, commitment to workplace safety, and accountability for individual performance.