Medical Assistant/ Ward Clerk

Position Overview

Under the direction of the Clinic Supervisor, the Medical Assistant/Ward Clerk is responsible for patient care in the clinic or ambulatory setting, including scheduling appointments, managing provider tasks, submitting referrals, and supporting reception duties as needed. This role performs both administrative and clinical tasks using electronic medical records (NextGen, NextMD, and EZ CAP), requires HEDIS and I-Star knowledge, and adheres to company policies and procedures while fostering positive interactions with patients, providers, and external contacts.

Key Responsibilities

• Greet patients courteously with eye contact and a smile and demonstrate proper telephone etiquette.
• Receive and process incoming calls on multi-line systems; schedule appointments per guidelines and update patient information in NextGen.
• Handle referrals by scheduling appointments according to protocol and assisting with submission using online processes.
• Ensure proper handling, administration, and documentation of medications and vaccines as ordered by the provider.
• Anticipate provider orders by assisting and performing procedures, maintaining sterile setup when necessary, and administering medications within scope of practice.
• Perform clinical procedures offered in the Company Clinics:
  • Vital signs including orthostatic measurements
  • Ankle-Brachial Index
  • Specimen collection (blood draw, urinalysis, culture swabs, etc.)
  • Basic wound care and dressing changes
  • Ear Lavage and Eye Irrigation
  • Electrocardiogram and TB Skin Testing
  • Visual Acuity Test and waived test kits (e.g., rapid strep test, urinalysis)
  • Application of Durable Medical Equipment (DME), Pulmonary Function test, Audiogram, and Overnight pulse oximeter monitoring
• Follow Standard/Universal Precautions including hand washing, using PPE, and proper infection control/medical waste management.
• Room patients and complete intake notes (including vital signs) in NextGen while managing daily task clearance and electronic message responses.
• Serve as back-up reception and handle complaints in a professional manner while maintaining a clean work area.
• Act as a provider liaison by taking and answering messages, and by coordinating with providers to resolve patient inquiries.
• Manage data entry, including vaccination records on the CAIR website, and update health maintenance on preventative reports:
  • Dexa Scan, Eye Exam, Mammogram, Pap Smear, Colonoscopy, etc.
• Participate in emergency situations (Code White, Code Blue, Code Red) within scope of practice and perform "nurse only" visits with proper documentation.
• Retrieve hospital notes prior to appointments and activate the Chain of Command for abnormal vital signs as necessary.
• Verify referrals, update appointments using EZ CAP, and coordinate with pharmacists and referring providers to ensure prescription accuracy.
• Perform all other duties as assigned by the supervisor.

Required Qualifications

• High school diploma/certificate required
• Graduate from an accredited Medical Assistant Program with a Medical Assistant Diploma/Certificate
• Current BLS certification
• Current venipuncture certification
• Knowledge of computers

Preferred Qualifications

• Working knowledge of Appointment Scheduling
• One-year experience in a physician's office or clinic

Benefits & Perks

• Compensation: Between $26.09 and $30.69 base pay, which may vary depending on market location, job-related knowledge, skills, and experience.
• At-will employment with potential modifications in base salary or discretionary payments based on performance and market factors.