Director of Information Technology

Position Overview

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. The Director of Information Technology is primarily responsible for comprehensive application support, ongoing system maintenance, and overall IT management. This role serves as a critical bridge between business stakeholders and external entities, overseeing support personnel and delivering Level 1, Level 2, and Level 3 assistance across hardware, software, networking, and communication systems.

Key Responsibilities

• Provide overall IT governance, develop strategies, and evaluate new systems to improve efficiency and support business operations.
• Oversee the planning, installation, configuration, backup, and security management of IT infrastructure.
• Direct the end-user support team by managing Level 1, Level 2, and Level 3 troubleshooting for hardware, software, networking, and communication issues.
• Supervise IT staff and manage vendor relationships to ensure timely delivery of services and optimal system performance.
• Administer equipment purchase, setup, inventory control, and compliance with security policies.
• Coordinate facilities requirements and travel between agency locations as needed.
• Manage IT budget oversight and maintain documentation for systems, credentials, and licenses.

Required Qualifications

• Bachelor’s Degree in Information Systems, Business, Communications or a related field; minimum 5 years of relevant technical IT experience.
• Strong leadership, technical expertise, analytical thinking, and excellent verbal and written communication skills.
• Proven ability to manage IT operations, personnel, and complex technology systems with a focus on end-user support.
• Must possess a valid driver’s license and successfully complete pre-employment screenings including background and drug tests.

Preferred Qualifications

• Advanced degrees such as an MBA or MIS are highly desirable.
• Professional IT certifications (e.g., MCSE, A+, Network+, MCSA, Security+) are a plus.
• Previous supervisory experience of five years or more is preferred.

Benefits & Perks

• In-office position Monday through Friday, from 8:00 a.m. to 5:00 p.m., averaging 40 hours per week.
• Potential for after-hours, weekend, and holiday work during critical facility or technology issues.
• Required travel between agency locations, including travel within and outside Hillsborough County.
• Benefits include a commitment to work-life balance and an annual training requirement of 15 hours to support professional development.