End-User Support
New York City Department of Youth and Community Development (DYCD)4 months ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Job Description
The New York City Department of Youth and Community Development (DYCD) seeks an IT Application Support Specialist under the supervision of the Director of IT Application Support. This role involves providing routine and non-routine end-user support, diagnosing problems, offering solutions, and responding to inquiries promptly. The position focuses on supporting applications used by various departments within the DYCD.
Required Skills
Problem Diagnosis
Communication
IT Support
End-User Support
Technical Troubleshooting
Customer Service
Application Support