IT Desktop Support / Network Integrator

Seven Seven Software2 months ago

New York, NY, United States

Hybrid

Full-time

Junior Level (1-3 years)

Job Description

Providing onsite and remote support for Morgan Stanley Investment Management organization and senior level executives on a daily basis
Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7
Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems
Independently resolve complex, break/fix issues following any issue until its resolution
Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure
Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues

Microsoft Windows Desktop OS, Mobile (MDM) and the Office suite of applications support skills, including enterprise support tools and vendor services such as virtual machine technology, anti-virus, SCCM software deployments, patch management, Appsense & Citrix Remote working environments
Proficiency in UNIX/Windows Server Infrastructure with good knowledge of operational functions
Proficiency in scripting languages such as Bash, Python, Perl, and PowerShell
Understanding of Networking (e.g. TCP/IP) and the OSI model concepts
Knowledge of Enterprise and Cyber security concepts including demarcation zones (DMZs), firewalls, proxies, Email relays, Certificate management and Single Sign-On (SSO)
Familiarity with the main cloud offerings: SaaS, PaaS & IaaS with Google, Amazon and/or Microsoft
Understanding of the DevOps operating model and the role of a Site Reliability Engineer (SRE)
Strong interpersonal skills and excellent communication abilities with good quality English speaking for regular interactions with peer teams, internal clients, vendors and suppliers

Certificate Management

OSI Model

Mobile Device Management (MDM)

Bash Scripting

Python

Cloud Technologies (SaaS, PaaS, IaaS on Google, Amazon, Microsoft)

SCCM Software Deployment

Patch Management

Perl

Interpersonal Communication

Citrix Remote Working

DevOps Practices

Microsoft Office Suite

PowerShell

Email Relays

Appsense

DMZ Configuration

Single Sign-On (SSO)

TCP/IP Networking

Firewall and Proxies

UNIX/Windows Server Infrastructure

VMWare

Cyber Security Concepts

Symantec Anti-virus

Microsoft Windows Desktop OS

Site Reliability Engineering