Telecommunications Specialist

Position Overview

Lumos is currently looking for a Field Service Specialist to join our team.

We are seeking a highly motivated and detail-oriented individual to install, test, and maintain fiber services and equipment in homes and businesses.

Key Responsibilities

• Install and troubleshoot basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: update trouble tickets, process orders, complete timesheets, provision systems & equipment, and update internet service.
• Provision and configure Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoot and resolve wireless connectivity issues.
• Install and troubleshoot customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Install and troubleshoot circuits (e.g., Voice, Broadband).
• Complete other duties as assigned, including departmental & cross-functional projects.

Required Qualifications

• 0-2 years of relevant experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver's License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Able to work flexible hours, including weekends, holidays, overtime, and on-call duties as needed.