Telechat or Phone Chat Support (Remote)

Position Overview

Compensation: $29 per hour
As a Telechat or Phone Chat Support for Strata Information Technology, you will be the first point of contact for our clients. Your primary responsibility is to provide exceptional customer service and technical support through phone and chat channels by troubleshooting technical issues, answering product-related questions, and delivering product demonstrations and tutorials.

Key Responsibilities

• Respond to customer inquiries and concerns via phone and chat channels in a timely and professional manner.
• Provide technical support by identifying and troubleshooting software and hardware issues.
• Educate customers on products and services through product demonstrations and tutorials.
• Document and track customer interactions and resolutions in CRM software.
• Collaborate with team members to improve customer support processes and procedures.
• Stay up-to-date with new product features, updates, and industry trends.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of experience in customer service or technical support.
• Strong computer skills with proficiency in Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and patient while solving customer issues.
• Familiarity with CRM software.

Preferred Qualifications

• College degree in a related field.
• Knowledge of basic networking, software installation, and troubleshooting.

Benefits & Perks

• Competitive salary
• Remote work with a flexible schedule
• Training and development opportunities
• Collaborative and inclusive work culture
• Opportunity for growth and advancement