Sales Coordinator/Customer Support
Job Description
Position Overview
A growing medical products manufacturer is seeking a Customer Service / Sales Coordinator to support distributors, group purchasing customers, and internal teams with accurate, timely order fulfillment and reporting. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys being the hub between departments, and takes pride in delivering exceptional service that supports life-impacting medical products.
Salary: $43,000 - $45,000 per year
Schedule: Monday through Friday | 8:00 AM – 5:00 PM
Location: Jacksonville, FL
Education: High School
What Makes Someone Successful Here:
- Naturally organized and detail oriented with the ability to manage multiple priorities
- Strong communicator who is comfortable working with both customers and internal departments
- Process minded with a desire to make things run smoother and better
- Dependable, adaptable, and easy to work with
- Comfortable taking initiative and solving problems without being asked
- Pride in being part of a team where everyone works hard
Key Responsibilities
- Order Fulfillment Ownership: Enter, acknowledge, verify pricing, expedite, and manage schedule updates for customer orders from start to finish
- Customer & Distributor Support: Serve as the primary point of contact for inquiries related to orders, pricing, delivery timelines, and documentation
- Reporting & Tracking: Prepare monthly commission, administrative, and sales reports while maintaining databases and member commitments
- Cross-Department Coordination: Work closely with Sales, Manufacturing, Engineering, Shipping, Quality, Regulatory, Finance, and Marketing to meet customer needs
- Quoting & Pricing Support: Prepare quotations and assist with pricing verification
- RMA & Issue Resolution: Support technical inquiries, returns, and customer complaint resolution
- Sales & Marketing Support: Distribute marketing materials and assist with sales reporting
- Continuous Improvement: Identify opportunities to improve order flow, communication, and customer experience
- Credit & Collections Assistance: Support finance team when needed
Required Qualifications
- 3–5 years of experience in customer service, order processing, inside sales support, or a related role
- Strong Excel skills, including pivot tables and reporting
- Ability to work both independently and collaboratively
- Associate degree or relevant coursework preferred
- Years of experience: 3 years
- Experience level: Experienced
Preferred Qualifications
- Experience supporting distributors, manufacturers, or logistics environments is a plus
Benefits & Perks
- Comprehensive benefits package including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits based on eligibility)
- Direct hire opportunity with full benefits
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company. We value diversity and are an Equal Opportunity Employer. If you require a reasonable accommodation during the application or interview process, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, and certifications.
This posting is open for thirty (30) days.