Director of Operations (Hotel Experience- Marriott)

Position Overview

At AC & ELEMENT MIAMI DT, a prestigious Marriott property, we are committed to providing an exceptional guest experience with high standards and personalized service. The Director of Operations is a pivotal leadership role responsible for overseeing all aspects of hotel operations—including front office, housekeeping, food and beverage, and engineering—to ensure efficient, consistent, and outstanding service. This is an opportunity for a dedicated and experienced leader with a strong background in Marriott operations to elevate our standards of excellence.

Key Responsibilities

• Oversee daily operations, ensuring compliance with Marriott standards and delivering exceptional guest experiences.
• Collaborate with department heads to develop and implement strategic plans for operational efficiency and guest satisfaction.
• Monitor financial performance against budget and goals, identifying areas for improvement and cost management.
• Ensure adherence to all local, state, and federal regulations, as well as Marriott policies and procedures.
• Lead, mentor, and motivate the operations team to achieve outstanding results and foster a positive work environment.
• Champion operational excellence and continuous improvement initiatives.
• Develop and maintain effective communication channels with staff, guests, and corporate partners.
• Evaluate operational processes and implement necessary changes to enhance efficiency and guest satisfaction.

Required Qualifications

• Proven experience in a similar role within the hospitality industry, preferably with Marriott hotels.
• Strong leadership and team management skills, with the ability to inspire and motivate.
• Excellent communication and interpersonal skills.
• Demonstrated expertise in financial management, including budgeting and forecasting.
• Experience in optimizing operational processes and driving continuous improvement.
• Knowledge of applicable hotel industry regulations and compliance requirements.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• A bachelor's degree in hospitality management, Business Administration, or a related field is preferred.

Benefits & Perks

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are an ideal fit for this role.

AC & ELEMENT MIAMI DT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.