Account Manager - Commercial Lines (Remote Opportunity)

Position Overview

Title: Account Manager - Commercial Lines
Fully Remote (Eastern or Central Time Zones) with support for our Columbia, SC office. Please note that if this position is posted as fully remote and/or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite as needed. Candidates must have a dedicated, distraction-free workspace.

About the Role: Manage an assigned book of business, ensuring account retention while supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, take action on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team regarding workload and issues.
• Deliver excellent service by proactively anticipating needs and responding swiftly.
• Stay updated on company policies and procedures and champion IOA values of integrity and leadership.
• Continuously seek best practices to improve team performance.

Required Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits & Perks

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Opportunities for professional growth and career progression
• Respectful culture with work/family life balance
• Commitment to community service and an inclusive environment

Compensation: The expected pay range is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Application Process

30-Minute Phone Screen, Online Assessments, and Interview(s)

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.