Machine Learning Engineer, Otter - Los Angeles

Position Overview

Who we are – In the past, to be a successful restaurateur, you simply had to have a passion for food and people. Today, success as a digital restaurateur also requires a passion for technology. At Otter, we believe in the joy of serving others. Our innovative platform is trusted by renowned restaurants such as Chick-fil-A, Ben & Jerry's, KFC, and Eataly to power their online food delivery operations. Check out some of our products: CloudKitchens | Otter | Picnic | Lab37.

Key Responsibilities

• Leverage cutting-edge machine learning and statistical methodologies—including large language models (LLMs), deep learning, and graph neural networks—to address challenges such as AI agents, order logistics prediction and optimization, robotics automation, recommendation systems, and knowledge graph building and mining.
• Develop and deploy robust, low-maintenance applied machine learning solutions in a production environment.
• Create onboarding codelabs, tools, and infrastructure to democratize access to machine learning resources.
• Collaborate closely with a team to enhance and support technology.
• Innovate and drive technological advancements within CSS.

Required Qualifications

• Advanced degree (PhD or Master) in Computer Science, Machine Learning, Data Mining, Statistics, or a related field with a minimum of 3+ years of relevant experience.
• Deep knowledge and experience with at least one machine learning model such as LLMs, graph neural networks, deep learning, logistic regression, or gradient boosting trees.
• Working knowledge in one or more areas including generative AI, data mining, information retrieval, advanced statistics, natural language processing, or computer vision.
• Ability to rapidly iterate, pivot, and engage in high-energy software development.
• Strong aptitude for designing scalable architectures from scratch and evolving existing systems.
• Proficiency in Python with familiarity in Java/Go.
• Experience with data analysis and visualization.
• Excellent communication and presentation skills.

Benefits & Perks

• Growing market: Focus on an $80 billion market projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: Play a key role in helping restaurants succeed in online food delivery.
• Collaborative environment: Receive support and guidance from experienced colleagues and managers to help you learn, grow, and achieve your goals.
• World class talent: Work alongside highly skilled, motivated, and experienced engineers.

Additional Information

This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes—so be prepared to work onsite, five days a week.