Front Desk Receptionist-Office Assistant

Job Summary

We are looking to add a team member who is detail-oriented, has strong and assertive communication skills, and enjoys providing exceptional customer service.

Receptionist Responsibilities

The receptionist will be responsible for all client communication coming in via call, text, and email. In addition to these duties, the receptionist will assist other receptionists with day to day tasks including, but not limited to, maintaining cleanliness of office, scanning documents, scheduling appointments, assisting clinical staff, updating spreadsheets. The office is open the following hours:

• Monday through Thursday, 8:15am-6:30pm
• Friday, 8:15am-5:30pm
• Saturday, 8:30am-3:30pm

The days and hours for the schedule would vary and is subject to change.

Major Areas of Responsibility

• Respond to all phone calls, texts, and emails from clients
• Oversee client check-in and check-out process
• Assist other receptionists and clinical staff with other daily tasks
• Coordinate with receptionist for daily and end-of-day tasks
• Update spreadsheets

Tasks

Billing/Financial:

• Maintain completion of entering insurance payments and updating claims spreadsheet, as necessary
• Scan and complete weekly deposits to the bank

Intake Duties:

• Schedule appointments, as necessary
• Scan intake documents into our electronic health records system, as necessary

Receptionist Duties:

• Answering telephone calls and text messages from clients
• Notify therapists of client cancellations and messages
• Assist therapists with client and office needs
• Keeps client appointment times on schedule by notifying provider of client’s arrival
• Scheduling of playroom and art/sandtray rooms
• Daily scheduling of office sharing for therapists
• Assist in clean up of playroom as necessary
• Collect daily copays from clients upon arrival
• Maintain office cleanliness (i.e. pickup waiting area, wash dishes, take out trash)
• Maintain a strict code of ethics regarding client confidentiality by adhering to all HIPAA regulations
• Open and sort daily mail
• Maintain office cleanliness
• Open/close office
• Send End of Shift report daily to other receptionists and Supervisors
• Perform other clerical duties such as photocopying, faxing, etc.
• Assist with other administrative tasks as needed

Required Knowledge, Skills, and Abilities

• Solid written and assertive verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Professional attitude and appearance
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer Service Attitude
• Excellent organizational skills
• Experience with Microsoft products and Google Suite

Education and Experience

• Minimum of 1 year experience in an office setting is required, medical or mental health setting is preferred
• Bilingual: English and Spanish preferred

Call to Action

If you meet the requirements above, we would love to hear from you!

Pay: From $14.00 per hour

Benefits

• Health insurance
• Paid time off
• Retirement plan

Application Questions

• Describe your customer service experience. Have you worked in a setting where HIPAA was required?
• What motivates you to work in a mental health group practice at this time?

Work Location

In person