Executive Administrative Assistant- Remote and/or hybrid option

Position Overview

Pay rate: $30/hour

The primary role of the Executive Administrative Assistant is to support the efforts of the General Manager and the Sensei Porcupine Creek leadership team to ensure guests are provided the highest levels of personalized service before, during and after their stay. This role assists with all necessary administrative tasks and serves as the primary administrator and onsite planner for VIPs, Repeat Guests, and Media guests. It also supports the Director of Sales and Events with Travel Agent FAM trips and the property People Operations function, while embodying the Sensei culture and philosophy in every interaction.

Key Responsibilities

• Attend meetings and record minutes for distribution on behalf of the Executive Team.
• Support the Director of People Operations in all HR functions.
• Assist in the Sensei Guest Recognition Program in collaboration with the Executive Team.
• Manage the Guest History and Guest Recognition database with close attention to detail and discretion.
• Support the Marketing and Sales Divisions with pre-arrival and post-arrival arrangements for Media guests, Fam trips, and other VIPs (accommodations, transportation, special requests, and event coordination).
• Assist the Operations Division in delivering exceptional service aligned with Sensei protocols and standards.
• Oversee the guest gifting program, including inventory management and reordering notifications.
• Help the General Manager and Marketing Division with asset requests and special event production through project management, vendor coordination, and follow-up.
• Maintain and reorder property printed materials as needed.
• Stay informed about local wellness, restaurant, sports, and entertainment activities.
• Ensure staff are briefed on specialty arrivals and related protocols as directed.
• Promote and document guest feedback, contributing to continuous process improvement.
• Manage guest communications, including drafting correspondence based on feedback.
• Coordinate creation of gift certificates for donations and community events.
• Lead by example, inspiring teams in alignment with Sensei Culture and brand standards.
• Stay updated on health and safety protocols, including COVID-19 implications.
• Monitor and follow through on daily, weekly, monthly, and quarterly communication meetings and action items.
• Demonstrate unwavering commitment to employee well-being and professional growth.
• Perform additional duties as assigned by the General Manager.
• Foster a positive attitude, exemplify company values, and maintain clear communication with internal and external customers.
• Address complaints and concerns promptly to ensure exceptional customer service.
• Promote teamwork and cooperation among colleagues.
• Adhere to safe work practices and complete all required safety training.
• Assist cross-departmentally to ensure seamless guest flow throughout resort spaces.

Required Qualifications

• College degree in hospitality or a related field preferred, or commensurate experience.
• 2-3 years of experience in a luxury hotel environment preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Professional communication style with strong business/technical writing skills.
• Proficiency in creating and producing PowerPoint presentations.
• Experience in event management and/or coordination is a plus.
• Strong technology skills: proficient in Excel, Word, PowerPoint, Outlook and quick to learn new applications (e.g., Asana, Slack, OneDrive, booking systems).
• Ability to adapt quickly to new technology implementations.
• Maintains poise and graciousness under pressure.
• Ability to integrate company values into all interactions.
• Strong organizational, problem-solving, and leadership skills.
• Dependable and self-motivated.

Traits We Value

• Commitment to a healthier living environment and embracing the Sensei Way.
• Collaborative mentality with the ability to work effectively as part of a team.
• Self-confidence and composure with the willingness to learn from critique.
• Resourcefulness and adaptability, understanding that great ideas come from anywhere.
• Openness to learning new skills and pursuing professional development.
• A strong sense of curiosity and a love for challenges.
• Embraces feedback and is constantly seeking improvement.

Compensation & Benefits

• Competitive wage
• Medical, dental, and vision insurance
• 401k and FSA plans
• Wellness benefit and subsidized gym membership
• Employee events and recognition programs

About Sensei

Founded by Dr. David Agus and Larry Ellison, Sensei’s ecosystem of products and experiences is designed to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei guides guests to enhanced wellbeing through experiential movement, rest, and nourishment programs. The Retreats wellness brand launched on Lana’i, Hawaii in partnership with Four Seasons and Nobu, and Sensei Porcupine Creek features world-class lodging, golf, tennis, spa, fitness, and more. We are an equal opportunity employer that values diversity and inclusion in all aspects of our operations.