Senior Business Office Manager (CIV)

Overview

Senior Business Office Manager - Administrative Operations

Location: Fort Worth, TX – In-Office Position

Department: Operations

Reports To: Vice President, Strategic Operations

Make a meaningful impact by driving efficiency, compliance, and operational excellence across our communities. We are seeking an Administrative Operations Manager to oversee and enhance administrative systems, ensure process compliance, and support community-based teams in delivering exceptional operational performance. This is a high-visibility, in-office role based in our Fort Worth corporate office that requires both strategic oversight and hands-on execution to keep our multi-site organization running smoothly.

Responsibilities

• Process Oversight: Lead the company’s End-of-Month (EOM) administrative closeout, ensuring accurate and timely submissions of all reports, checklists, and reconciliations.
• System Optimization: Improve efficiency in administrative platforms (RealPage, Relias, SharePoint) and coordinate with vendors/IT for upgrades, troubleshooting, and training.
• Approvals: Oversee and authorize final approvals for accounts payable transactions and final account statements.
• Ticketing System Management: Monitor, analyze, and respond to administrative support requests while identifying trends to strengthen SOPs.
• Community Support & Training: Mentor and train Administrative Assistants and Business Office Managers, ensuring they have the tools and knowledge to succeed.
• Financial & Reporting Duties: Prepare and distribute billing/audit reports, support budget uploads, and maintain accurate rate structures in RealPage.
• Team Leadership: Directly supervise assigned administrative team members, fostering accountability, performance, and process improvement.

Qualifications

• Associate’s degree: in Business, Healthcare Administration, or related field (Bachelor’s preferred).
• Experience: 2–3 years of experience in operations, administrative support, or project coordination—senior living, healthcare, or multi-site experience preferred.
• Proficiency: in Microsoft Office Suite; experience with RealPage, Relias, and SharePoint strongly preferred.
• Skills: Strong project management, process improvement, and training skills with exceptional attention to detail.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and leadership development
• A collaborative, mission-driven environment that values innovation and operational excellence

If you are ready to take on a pivotal role where your expertise in administration and operations will drive success across multiple locations, apply today to join our in-office Fort Worth team and help us deliver exceptional service and operational excellence to every community we serve.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Hospitals and Health Care

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