Business Continuity Analyst

Position Overview

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our culture is focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving business priorities alongside meaningful social, community, and societal impact.

Key Responsibilities

• Collaborate with functional area leaders from Information Technology, Cyber Security, Engineering, and Incident Response to develop, maintain, and enhance business continuity plans and procedures.
• Design, coordinate, and execute business continuity exercises and tests involving critical internal functions, partners, and vendors; analyze outcomes, document results, and provide actionable recommendations for improvement.
• Drive continual improvements into continuity processes and plans through exercises, audits, lessons learned, organizational changes, stakeholder collaboration, and training.
• Align business continuity plans with disaster recovery and cyber incident response capabilities by working closely with Information Security, IT, and R&D teams.
• Lead annual Business Continuity Planning (BCP) activities, including updating Business Impact Analyses (BIA), Business Recovery Plans (BRP), and risk assessments to reflect current business priorities.
• Develop and maintain program documents such as procedures, plans, and work instructions while ensuring alignment with industry standards like ISO 22301.
• Deliver training and awareness programs to empower employees with knowledge of their roles in continuity and recovery efforts.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Project Management, or a related field.
• 7 years of progressive experience in Business Continuity, including 3-5 years in complex, fast-paced technology environments with emphasis on IT systems, cybersecurity, and disaster recovery.
• Proven experience in writing, designing, and executing tests such as tabletop exercises, functional recovery tests, and full-scale simulations.
• Experience in process mapping and workflow analysis, with the ability to analyze business processes, identify dependencies and risks.
• Strong working knowledge of ISO 22301, including experience auditing and assessing compliance with the standard.
• Certification from Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or an equivalent professional certification.
• Familiarity with BCP planning tools (e.g., Everbridge, Sustainable Planner, Fusion).
• Exceptional written and verbal communication skills with the ability to engage stakeholders at all organizational levels.

Preferred Qualifications

• Lead ISO 22301 Auditor Certification.
• Experience developing and maintaining a Health & Safety Management System (ISO 45001) integrated with a Business Continuity Management System.
• Technical knowledge of IT systems, including hardware, software, network components, and cloud computing concepts.
• Cybersecurity awareness, including familiarity with risks such as malware, phishing, and social engineering.
• Project management skills with the ability to manage multiple priorities and meet deadlines.
• Experience in process mapping and workflow analysis to identify dependencies and risks.
• Ability to travel internationally up to 10%.

Benefits & Perks

• Compensation: Pay range for Canada is $95,500 - $152,500 and for the USA is $107,800 - $172,200. Additionally, non-sales employees may be eligible for a discretionary incentive bonus, while sales employees may be eligible for a sales commission. Pay ranges accommodate variations in skills, experience, market conditions, and location.
• Benefits: Comprehensive benefits package including medical, dental, and vision plans; participation in 401(K) (USA) & DCPP (Canada) with company matching; Employee Stock Purchase Program (ESPP); Employee Assistance Program (EAP); company-paid holidays; paid sick leave; and vacation time. Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence is maintained.