Bilingual Customer Service Representative- Work From Home- $15/hr

Position Overview

Bilingual CUSTOMER SERVICE REPRESENTATIVE - INBOUND CALL CENTER at Systems & Methods, Inc. (SMI). SMI is one of the most highly regarded technology producers in the human services field, known for its state-of-the-art solutions and a culture built on teamwork, dedication, empowerment, and a strong work-life balance.

In this role, the Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations.

Key Responsibilities

• Answering incoming calls in a timely manner
• Providing callers with accurate account information and educating them on appropriate policies and procedures
• Effectively redirecting callers to the appropriate area/agency when necessary
• Maintaining knowledge of procedures and systems
• Communicating client concerns and feedback to management
• Researching and processing all correspondence received by email, fax, and mail

Required Qualifications

• Must possess excellent customer service skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Possess the ability to diffuse upset customers
• Possess the ability to deliver bad news effectively
• Capable of handling high call volumes
• Proven oral and written communications skills
• Maintain the ability to work under pressure and effectively multi-task between calls and correspondence
• Bilingual in Spanish/English
• High School Diploma or equivalent required
• At least one year of experience in service delivery, customer service, call center technology, or a related field (or equivalent combination of education and work experience)
• Must be proficient in data entry skills including keyboard, mouse, and 10-keypad
• Basic knowledge of Microsoft Windows and Office

Benefits & Perks

• Compensation: $15/hr
• Work from home opportunity
• Set schedule Monday-Friday within MDT hours
• Equal Opportunity Employer and Drug-Free Workplace