Help Desk Analyst (Part-Time) - Information Technology
Job Description
Position Information
Position Information (Default Section)
Job Title: Help Desk Analyst (Part-Time) - Information Technology
Location: Remote - Dayton, OH
Job Number: 05452
Department: IT Operations
Job Category: Support
Job Type: Part-Time
Status: Regular
Job Open Date: 04/20/2026
Resume Review Date: 05/05/2026
Closing Date: 05/10/2026
Open Until Filled: No
Position Summary
The Sinclair Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to provide phone and email technical support for students, faculty and staff and is the primary point of contact for all technology related issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software.
This is a work from home position. The selected candidate must reside in the State of Ohio to be eligible.
The hourly pay rate for this position is $23.14 and has a maximum of 28 hours per week.
Why work for Sinclair College?
The following are some of the benefits that part-time staff with Sinclair College receive:
- Tuition waiver for employee for 3 credit hours per semester
- Opportunity for advancement and promotion
- Support for continued professional development and education
- OPERS pension participation, with 14% employer contribution
- 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
- High quality programs and events for work-life balance
- SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
- Provide first level support for a diverse customer base of students, staff, and faculty while following documented support procedures
- Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater
- Log all support issues with a high degree of accuracy and detail
- Assign all first-level unresolvable issues to the appropriate individuals or teams
- Other duties as assigned
Requirements
- Minimum of a high school diploma or equivalent required; associate's degree preferred
- Minimum of 2 years of IT help desk experience
- Help desk experience in a remote position preferred
- Strong customer service, communication skills, dependability, and a positive attitude required
- Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment
- Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
- Commitment to customer service, quality, and strong analytical/problem solving skills required