Manager, Distribution Operations (M-TH, Nightshift)

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Details

Job Title: Distribution Operations Manager

Location: (Northern) Jacksonville, FL - onsite

Shift: Night Shift, Monday - Thursday

Hours: 4:30pm - 3:00am ET

Primary Purpose

Reporting to the Director, Distribution Operations, the position is responsible for managing the Distribution Operations Teams of the Nights Shift Business Unit by supervising Operations Supervisors, setting expectations, directing, and motivating direct reports and staff members to meet business needs while focusing on inventory accuracy and order accuracy. Partner with Day and Night Shift Leadership, Customer Service partners, Channels, and other warehouse Support Groups to develop strategies and programs to meet or exceed performance measurements. The successful individual will leverage their proficiency in Distribution Management to...

Responsibilities

• Collaborate with the Director of Distribution Operations and other facility leaders
• Research/recommend new procedures or technologies to improve service levels
• Resolve conflict, solve problems, and make decisions
• Assess staffing needs and requirements and meet or exceed performance standards
• Manage trends and business changes, while building flexibility within the teams
• Create a safe and positive work environment for all employees
• Develop strategies for meeting future facility and business goals/objectives
• Meet customer order demands, inventory accuracy, and cycle count requirements
• Report performance against weekly and monthly goals
• Oversee tactical planning with Team Leaders and Support Groups through problem solving and decision-making processes
• Manage projects while maintaining daily operations
• Lead 7 direct reports (Team Leaders) and approximately 100 indirect distribution associates
• Partner with staffing agencies on the performance of a varying number of seasonal temps

Qualifications

• High School diploma or equivalent; degree preferred
• Minimum of 4 years' experience in a supervisory/management level position in a warehouse/distribution center environment
• Ability to manage and direct team functions with little or no direct supervision
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to work and communicate with all levels of the organization
• Required to be computer literate with a working knowledge of Word and Excel
• Has a proven success record in supervising, training, coaching/motivating, problem solving and developing team members

Preferred / Advanced Qualifications

• College degree
• More than 5 years' experience in a leadership position in a warehouse/distribution center environment
• Ability to encourage collaboration across the team and business unit
• Customer service orientation
• Strong analytical and problem solving skills with the ability to analyze data, form conclusions, and develop actionable recommendations in a timely manner
• The ability to motivate and lead team members
• The ability to adjust to competing and shifting priorities

Our Competencies for All Employees

• Courage: Doesn't hold back... provides current, direct, complete, and actionable feedback to others; faces up to people problems quickly and directly; not afraid to take negative action when necessary.
• Creativity: Generates new and unique ideas; makes connections among unrelated notions; seen as original and value-added in brainstorming.
• Customer Focus: Dedicated to meeting customer expectations; uses customer information for improvements; establishes and maintains effective relationships.
• Dealing with Ambiguity: Copes with change; decides and acts without the total picture; handles risk and uncertainty.
• Drive for Results: Exceeds goals; top performer; bottom-line oriented; pushes for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on the Fly: Learns quickly when facing new problems; open to change; quickly grasps new concepts.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; anticipates future consequences; articulates credible visions and strategies.
• Developing Direct Reports and Others: Provides challenging tasks; discusses career goals; builds development plans and executes them.
• Building Effective Teams: Blends people into teams; fosters open dialogue; defines success as the whole team; builds team belonging.

Equal Opportunity Employment

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/.

Job Reference

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