Medical Front Desk

Position Overview

Full-time/Part-time Medical Front Desk Representative Needed at Harmony Medical Center – a premier healthcare facility dedicated to providing exceptional patient care and promoting overall wellness. Serving a diverse patient population from pediatrics to geriatrics, this role offers a flexible schedule (Monday to Friday, with occasional weekends and evening shifts) and the opportunity to work in a modern, advanced medical center offering comprehensive services.

Key Responsibilities

• Greet and welcome patients and visitors, providing a warm and friendly atmosphere
• Register patients by accurately collecting and verifying personal and insurance information
• Schedule appointments and manage the appointment calendar effectively
• Answer incoming calls and address inquiries, providing accurate and helpful information
• Coordinate referrals to other healthcare providers
• Verify insurance coverage and obtain necessary authorizations for medical services
• Collect co-payments and process patient payments accurately
• Maintain electronic medical records (EMRs) and ensure data integrity
• Collaborate with medical staff to ensure efficient patient flow and minimal wait times
• Assist with administrative tasks, such as filing, faxing, and organizing documents
• Maintain strict confidentiality of patient information and adhere to HIPAA regulations

Required Qualifications

• High school diploma or equivalent; additional certification in medical office administration is a plus
• Proven experience as a Front Desk Representative or in a similar healthcare role
• Excellent communication and interpersonal skills with a focus on exceptional customer service
• Strong organizational abilities and capacity to multitask in a fast-paced environment
• Proficiency in using electronic medical record (EMR) systems and other relevant software
• Knowledge of medical terminology, insurance billing, and coding procedures
• Familiarity with HIPAA regulations and commitment to maintaining patient confidentiality
• Detail-oriented with a high degree of accuracy in data entry and record-keeping
• Ability to remain calm and composed under pressure while effectively resolving conflicts

Benefits & Perks

• $33,000-$40,000/year + quarterly performance bonus
• Sign-on Bonus: Attractive bonus to recognize your value
• Comprehensive health, dental, and vision insurance plans
• Paid time off, including vacation, sick leave, and holidays
• Employee assistance programs for personal and family well-being
• Employee discounts on various services and products