Associate Customer Success Manager

Position Overview

Owner is the all-in-one platform that restaurants use to succeed online—helping them build websites, drive online orders, create branded apps, manage customer relationships, and set up marketing automations. Our vision is to empower independent restaurants and local businesses to thrive in the digital age. In just over 3 years, we have generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

We are seeking a proactive and results-driven Associate Customer Success Manager to manage a dynamic portfolio of 120+ customers across all stages of the customer lifecycle. In this remote-first role—open to candidates based in Mexico City (CDMX) or Bogot, Colombia—you will engage with our most at-risk customer segment to maximize product adoption, deliver customer value, mitigate churn risks, and uncover expansion opportunities.

Compensation: The estimated base salary is the local equivalent of $30,000 to $35,000 USD.

Key Responsibilities

• Manage a dynamic portfolio of 120+ customers and engage proactively with at-risk segments.
• Deliver a world-class customer experience in collaboration with Launch and Support teams.
• Provide valuable feedback to cross-functional teams to shape the future of our products and offerings.
• Uncover expansion opportunities to drive growth and generate brand ambassadors.
• Drive customer retention by reducing churn and enhancing overall satisfaction.

Required Qualifications

• Minimum of 2+ years of experience in a Customer Success or Account Management role.
• Proven track record in account management or full-cycle sales with demonstrable results.
• Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
• Background in B2B2C, preferably within the food/hospitality and technology space.
• Full fluency in English (reading, writing, and speaking).
• Commitment to personal growth and continuous development.

Preferred Qualifications

• Experience working in a restaurant environment.
• Excellence in managing a high volume of calls and meetings with effective time management.
• Strong objection handling and de-escalation skills.
• Ability to interpret and leverage data for strategic decision-making.
• Strategic thinking to effectively prioritize and manage a complex customer pipeline.
• Adaptability, grit, and a solution-oriented mindset.

Benefits & Perks

• Comprehensive health coverage
• Remote-first work environment
• Unlimited PTO
• Extra fun perks and benefits to support a balanced life