Field Technician - Customer Training

Position Overview

Job Title: Field Technician, Customer Training located at 144 Railroad Drive, Ivyland, PA 18974. The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support to address inquiries from our customer base.

Key Responsibilities

• Travel to facilities to perform installations, trainings, service calls, preventative maintenance, and troubleshooting on machines and equipment. Up to 25% overnight travel may be required.
• Assist Service and other Customer Training technicians with technical questions and various assignments.
• Address customer questions and concerns; answer incoming phone calls and document accordingly.
• Troubleshoot professionally via phone or email.
• Support Wassenburg Medical Sales personnel in systems sales, service, installations, and coordination with hospital personnel.
• Assist in training coworkers in service and customer training as designated.
• Support the Assistant Customer Training Manager with all assigned tasks.
• Provide assistance to all company personnel by answering questions on a variety of subjects.
• Handle inquiries related to adapters, installation, customer training, and service.
• Maintain spreadsheets for specific tasks and required areas.
• Coordinate with Sales personnel to process paperwork and forms prior to installation and training.
• Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
• Apply strong interpersonal, communication, and problem solving skills while remaining technically inclined.
• Perform other duties as assigned by Management.

Required Qualifications

• High School Diploma, Associate Degree, or 2 or more years of work experience in a related field.
• Proficient computer skills with required knowledge of Microsoft Word and Excel.
• Previous travel experience preferred.
• Experience in electrical, mechanical, appliance, or repair work is preferred.

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance