Telecom Technician

Position Overview

Telecom Technician III – Location: Ashburn, VA 20147 – Duration: 6+ Months - Hire.
SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in the US, Canada, Mexico, and India. SAT is an Oracle Gold Partner, SAP Services Partner, and IBM Certified enterprise. All requirements are direct client requirements from IT Hiring Managers, ensuring you receive the best rate for your skills and performance.

Key Responsibilities

• Manage and facilitate day-to-day functions of the NOC and triage outage and simplex MSI's.
• Ensure that all incident, problem, and standard service requests are answered, resolved, or escalated in accordance with service level commitments.

Required Qualifications

• Review NOC Specialist trouble tickets to ensure proper creation and updates.
• Inform Specialist of all NOC processes & procedures and the source and location of information.
• Ability to lead others and make clear decisions in critical situations.
• Willingness to work to advance team members.
• Ability to communicate effectively with other groups and management teams.
• Ability to work unsupervised and establish priorities, team guidance, and goals.
• Ability to run outage bridges and provide clear direction to resolution.
• Demonstrated excellent customer service and troubleshooting skills.
• Professional communication skills, both written and oral.
• Ability to work in a team environment with strong interpersonal skills.
• Demonstrated ability to prioritize, analyze, and solve problems with minimal direction.
• Able to effectively work in a 24x7 environment.
• Educational Requirement: Associate's degree in telecommunications or a related field (required), along with 5-7 years of relevant experience.
• Ability to think critically, work independently, and communicate complex issues to Specialists and management.

Preferred Qualifications

• Bachelor's degree in telecommunications or a related field preferred.