Digital Operations Lead

Role: Digital Operations Lead

Location: 2 S. Biscayne Blvd, Miami, FL

Duration: 6-12+ months

Work Model: Onsite 4 days/week (Monday-Thursday), remote on Friday

Position Overview

The Digital Operations Lead will be responsible for ensuring the reliability, scalability, and performance of the organization’s digital IT platforms, with a strong emphasis on SAP Hybris Commerce Cloud. This role requires a seasoned professional with deep expertise in site reliability engineering (SRE), cloud environments, and modern API/microservices frameworks. The Lead will oversee operational excellence across digital commerce platforms, drive incident management, and partner with engineering teams to continuously improve system performance.

Key Responsibilities

• Ensure high availability, stability, and scalability of digital commerce and API platforms.
• Lead monitoring, incident response, troubleshooting, and root‑cause analysis for production systems.
• Manage and optimize SAP Hybris Commerce Cloud and GraphQL services in live environments.
• Collaborate with engineering teams to enhance system reliability, observability, and automation.
• Define and manage service‑level agreements (SLAs) to meet business and customer expectations.
• Drive continuous improvement initiatives across digital operations and cloud infrastructure.

Core Skills & Expertise

• Intermediate to advanced Site Reliability Engineering (SRE) practices.
• Strong hands‑on experience with SAP Hybris Commerce Cloud.
• Proficiency in GraphQL services and API management.
• Expertise in cloud platforms (AWS, Azure) and observability tools.
• Automation mindset with proven ability to streamline operations.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field.
• 10+ years of experience in digital operations leadership roles.
• Deep knowledge of commerce platforms (SAP), microservices architecture, API frameworks (GraphQL), and cloud environments (AWS, Azure).
• Strong problem‑solving skills with proven success in incident management and system optimization.
• Ability to lead cross‑functional teams and collaborate effectively with engineering and business stakeholders.