Customer Service Representative, Remote Mgmt Svcs

Position Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‐free parking experiences – no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today, we are reinventing parking – because it's important, it's everywhere, and it impacts everyone. Tomorrow, we will power checkout‐free experiences wherever you go, giving back our most valuable asset: time.

Key Responsibilities

• Handle a high volume of calls with courtesy and professionalism to resolve customer inquiries, complaints, and questions.
• Log every call in the call log database and review activity on a daily basis.
• Offer alternative solutions to retain customer satisfaction.
• Manage business transactions related to the activation of new customer accounts on a computer terminal.
• Communicate with customers using web‐based tools while demonstrating excellent typing and grammar.
• Make financial decisions to protect/collect revenues and adjust customer accounts accordingly.
• Manage multiple duties simultaneously and complete other assigned tasks.
• Deliver exceptional client service via telephone, conduct detailed research, and prepare activity reports to track performance.
• Track issues and coordinate with support teams to ensure timely solution delivery.

Required Qualifications

• 1-2 years of experience in a Call Center/Customer Service/Accounting role with strong problem-solving skills.
• High School Diploma or Equivalency.
• Advanced multi-tasking, problem-solving, and organizational skills.
• Ability to work in a fast-paced environment with a positive, professional, and courteous attitude.
• Superior telephone etiquette and the ability to accomplish tasks efficiently.
• Strong written, verbal, and interpersonal communication skills.
• Intermediate to advanced computer skills, including proficiency in Word, Excel, and web browsers (e.g., Google Chrome, Internet Explorer).

Compensation

Salary Range: $20.00 - $25.00 per hour

Benefits & Perks

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Long/Short Term Disability
• Life Insurance
• Accident Insurance
• 401k
• Paid Time Off