Medical Office​/Business Manager

Position Overview

The Office / Business Manager is responsible for overseeing front desk operations, revenue cycle performance, and administrative systems to ensure an exceptional patient experience and strong financial outcomes. This role serves as a key operational leader, driving standardized policies, staff development, and data-driven improvements across patient access, billing, collections, and insurance processes.

Key Responsibilities

• Front Desk & Patient Experience: Oversee daily front desk operations with a patient-first mindset.
• Front Desk & Patient Experience: Ensure consistent, professional patient interactions and adherence to customer service standards.
• Front Desk & Patient Experience: Monitor patient flow, scheduling accuracy, and front desk performance.
• Front Desk & Patient Experience: Provide oversight of patient financial responsibility communication and collections at time of service.
• Revenue Cycle & Billing Oversight: Manage and monitor third party billing and Accounts Receivable (AR) performance.
• Revenue Cycle & Billing Oversight: Analyze billing system data to identify trends, gaps, and opportunities for improvement.
• Revenue Cycle & Billing Oversight: Recommend and implement policy and workflow changes based on third party billing performance metrics.
• Revenue Cycle & Billing Oversight: Oversee billing queues to ensure timely claim submission, follow-up, and resolution.
• Revenue Cycle & Billing Oversight: Partner with third party billing to ensure accurate and timely submission of required supporting documentation.
• Insurance, Audits & Credentialing: Prepare thorough documentation and reports for insurance audits.
• Insurance, Audits & Credentialing: Ensure audit readiness through proper record maintenance and compliance oversight.
• Insurance, Audits & Credentialing: Coordinate provider credentialing activities, working closely with third party biller to supply all required documentation in a timely manner.
• Reporting & Accountability: Produce regular operational and financial reports related to front desk, billing, collections, and AR.
• Reporting & Accountability: Establish accountability for key performance indicators (KPIs).
• Reporting & Accountability: Develop and execute action plans when performance does not meet expectations.
• Reporting & Accountability: Communicate findings and progress to leadership.
• Training, Education & Staff Development: Develop, implement, and maintain standardized office policies and procedures.
• Training, Education & Staff Development: Lead onboarding, training, and ongoing education for administrative and front desk staff.
• Training, Education & Staff Development: Provide weekly training and support to ensure consistency, accuracy, and continuous improvement.
• Training, Education & Staff Development: Coach staff to improve performance, compliance, and patient satisfaction.

Required Qualifications

• Minimum of 5-7 years of experience in a medical office, healthcare administration, or business management role.
• Strong knowledge of revenue cycle operations, AR, billing workflows, and insurance processes.
• Experience working with RCS or third-party billing partners preferred.
• Proven ability to analyze data, identify trends, and implement operational improvements.
• Demonstrated leadership and staff training experience.
• Excellent organizational, communication, and problem-solving skills.
• High attention to detail and commitment to compliance and accuracy.

Preferred Qualifications

• Experience in physical therapy / outpatient medical / allied health setting.
• Familiarity with EMR and practice management systems.
• Prior involvement in insurance audits and credentialing processes.

Benefits & Perks

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive compensation based on experience
• Benefits package including medical, PTO, retirement, etc.
• Collaborative, patient-centered work environment
• Opportunity to make a measurable impact on operations and outcomes