Analyst - National Account Operations

Position Overview

Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? At Premier Trailer Leasing – a 'USA Today Top Work Place' and one of the largest trailer leasing and rental companies in the nation – you will experience a culture where growth is modeled and expected. The Analyst — National Account Operations supports the National Account Operations team by coordinating processes, monitoring operational performance, and assisting with day-to-day execution for national account customers. This position is well-suited for a detail-oriented professional who enjoys cross-functional collaboration, structured processes, and supporting complex customer accounts.

Key Responsibilities

• Support the National Account Operations team in managing the day-to-day operational needs of assigned national account customers.
• Assist with onboarding new national accounts, including coordination of internal teams, documentation, and system setup.
• Monitor operational activity related to fleet availability, maintenance coordination, billing support, and service execution.
• Help ensure national account commitments are executed consistently across branch locations.
• Serve as a point of contact for internal teams regarding national account requirements and expectations.
• Support preparation and follow-up for customer meetings, including agendas, notes, and action items.
• Assist with responding to customer inquiries and escalations by coordinating internally to drive timely resolution.
• Assist in ensuring national account contracts, pricing structures, and service terms are properly communicated and supported operationally.
• Help monitor adherence to service-level expectations and contractual guidelines.
• Support invoice review processes and help resolve discrepancies in coordination with billing teams.
• Maintain documentation related to national account processes, operating procedures, and customer-specific requirements.
• Support the implementation of standardized processes across branches to ensure consistent customer experience.
• Assist with tracking open issues, follow-ups, and operational action items to completion.
• Identify opportunities to improve workflows, communication, and coordination within National Account Operations.
• Participate in process improvement initiatives aimed at improving efficiency, service consistency, and customer satisfaction.

Required Qualifications

• Education: Bachelor’s degree in Supply Chain, Operations Management, or a related field
• Experience Required: 2+ years working in operations and/or experience in the trucking industry, rental, or customer service environments
• Ability to manage large datasets and support cross-functional analytics initiatives
• Strong analytical skills with attention to data accuracy and problem-solving ability
• Must be able to get in as well as underneath a trailer; walking up and down flights of stairs and walking the yard
• Proficiency in Microsoft Excel (pivot tables, advanced formulas, macros) and experience with Word, PowerPoint, and Outlook; Great Plains experience a plus