Dispatcher Patient Logistic Center

Position Overview

As a Dispatcher Patient Logistic Center with HCA Florida Memorial Hospital, you will play a critical role in receiving, evaluating, and coordinating ambulance transport requests to ensure patients receive timely and appropriate medical transportation. Join an organization devoted to giving back and investing in its colleagues’ growth and development.

Key Responsibilities

• Receive, evaluate, and coordinate ambulance transport requests to ensure timely patient care.
• Monitor and manage ambulance resources and internal emergency/non-emergency transportation requests.
• Maintain accurate documentation and provide timely updates to hospitals.
• Support crews by arranging emergency medical services and third-party ambulance resources as needed.
• Utilize strong communication and quick decision-making skills in high-pressure situations including weather-related emergencies.

Required Qualifications

• HS diploma required.
• Must live within 60 miles of a Patient Logistics Center Facility (Locations include Madison, TN; Richmond, VA; Jacksonville, FL; Tamarac, FL; Plano, TX; or Denver, CO).
• Ability to multi-task and handle stressful situations effectively.
• Must be available for 12-hour shifts with scheduling flexibility, rotating weekends, and holiday shifts.

Preferred Qualifications

• Associate degree or higher is preferred.
• Experience in a non-clinical acute care setting, hospital, dispatch center, or emergency medical services is an asset.

Benefits & Perks

• Comprehensive medical coverage including prescription drug, behavioral health, telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits, including adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and other platforms.
• Retirement readiness programs, rollover assistance, and preferred banking partnerships.
• Education assistance including tuition support, student loans, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away From Work Program offering paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Employee Health Assistance Fund providing free employee-only coverage based on income.