Pro Customer Service/Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive store sales.

Key Responsibilities

• Deliver exceptional service to professional customers including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey including order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions.
• Build and maintain professional relationships while leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and performance metrics to drive store sales.
• Assist at the Pro Desk, manage deliveries, and provide specialized product insights.
• Collaborate with team members to maintain a clean, organized, and safe environment and resolve delivery issues.
• Monitor inventory, execute sales initiatives, and communicate Home Depot’s advantages over competitors.

Preferred Qualifications

• Bilingual communication skills (language requirements may vary by location).