Care Coordinator Supervisor

Position Overview

If you believe healthcare is a right and value each person's individual story, consider joining Neighborhood Health Center—the largest and longest serving Federally Qualified Health Center in Western New York. As a care coordination supervisor, you will oversee site-level care coordination, mentor a team of care coordinators, coordinate training, and ensure exceptional patient support to enhance health outcomes. Location: Northwest - 155 Lawn Avenue, Buffalo; Riverway - 1569 Niagara Street, Buffalo. Schedule: Weekdays only (no weekends).

Key Responsibilities

• Supervise care coordination operations and staff
• Coordinate training initiatives and procedural oversight
• Monitor patient support and manage issue resolution
• Track metrics for care gap closure, referrals, labs, and procedures
• Allocate resources to effectively handle volume

Required Qualifications

• Education: High school diploma or equivalent
• Maintain CPR and any licensure(s)/certifications required to perform job duties
• Excellent oral and written communication skills
• Ability to read, write, and speak English
• Qualifications: Demonstrated kindness, resiliency, and a commitment to teamwork

Preferred Qualifications

• Experience Required: 1+ years' experience in community health, care coordination, and/or outreach
• Bilingual ability with Spanish as a second language is a plus

Benefits & Perks

• Compensation: $29.50/hour - $33.00/hour
• Benefits: Options for medical, dental, life, and supplemental insurance; 403b match; health savings accounts with employer contribution; wellbeing programs; continuing education opportunities; generous paid time off; and holidays