Pro Customer Service Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey – from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and personalized recommendations, and provide outstanding service tailored to unique project needs. They are expected to meet monthly sales goals and other performance metrics while ensuring each Pro customer’s project is a success. Collaboration, a clean and safe environment, and effective communication of Home Depot’s competitive advantages are key to this role.

Responsibilities:

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales through expert product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, manage deliveries, and ensure safe loading of materials.
• Meet monthly sales goals and other performance metrics.
• Monitor inventory and execute sales initiatives to support store goals.
• Maintain a clean, organized, and safe environment.
• Resolve delivery issues and effectively communicate Home Depot’s advantages over competitors.

Preferred Qualifications

• Bilingual communication skills are preferred at certain locations based on customer need.