PBX Operator

Position Overview

Join Our Team at Mercy Medical Center – Now Hiring a PBX Operator! Mercy Medical Center, honored by Newsweek as one of America's Most Trustworthy Companies (2023–2025) and recognized as one of America's Greatest Workplaces for Women in 2025, offers a supportive, empowering environment founded by the Sisters of Mercy. If you're passionate about making a meaningful impact through compassionate care, we invite you to join our Mercy family.

Key Responsibilities

• Create an exceptional first impression by professionally answering calls within 3 rings per customer service protocol.
• Transfer callers accurately to the correct destination and take & relay messages for physicians, including digital/alpha paging.
• Monitor alarms and process life safety codes and emergency plans effectively.
• Provide overhead paging services and assist with the provisioning and replacement of pagers.
• Effectively use department hardware and software.

Required Qualifications

• Must possess a high school diploma or GED.
• Prefer two years of switchboard experience.
• Must demonstrate computer/PC skills with general word processing, keyboard, and mouse proficiency.

Benefits & Perks

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch up” provision.
• Paid Time Off (PTO) & company paid holidays.
• Tuition reimbursement.
• Mental Health resources and wellness opportunities via our Employee Assistance Program.
• Employer paid Short & Long Term Disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program, celebrating employees who go above and beyond in living Mercy’s Mission and Values.