Onboarding Specialist - Level II ToolWatch Remote

Position Overview

AlignOps is a rapidly growing technology provider serving the construction industry with a strong commitment to innovation, creativity, integrity, and exceptional delivery. With powerful, configurable solutions, we empower construction operations to increase productivity, improve safety, and deliver more profitable projects. The Onboarding Specialist - Level II (ToolWatch) acts as a strategic liaison between high-priority customers and internal teams, ensuring a seamless onboarding experience for sophisticated accounts. This full-time remote role in the United States is ideal for individuals who excel in dynamic environments and are passionate about long-term client success.

Key Responsibilities

• Manage onboarding for large and diverse accounts, ensuring tailored solutions that align with client-specific objectives.
• Oversee the configuration and deployment of one or more AlignOps products, ensuring seamless integrations with client workflows.
• Provide consultative product guidance to administrators, supervisors, and end-users across multiple product suites.
• Act as the primary escalation point for complex technical or process-related challenges during onboarding.
• Build and maintain strategic relationships with stakeholders at all levels of client organizations.
• Drive multi-product adoption by proactively introducing and integrating additional AlignOps solutions.
• Audit and optimize onboarding workflows for accounts with higher user counts to ensure scalability and consistency.
• Lead the development of multi-product training materials, technical guides, and adoption strategies.
• Collaborate with customer success, product, and support teams to develop innovative onboarding approaches.
• Monitor customer feedback to identify trends and implement process improvements to enhance the onboarding experience.
• Lead strategic initiatives and special projects to improve the overall onboarding journey for complex accounts.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in business, project management, or a related field is preferred; high school diploma or equivalency is required.
• 3-5 years of experience in client-facing roles such as customer success, account management, or onboarding for SaaS products.
• Proven experience with software implementation and consulting on technical solutions or integrations.
• Demonstrated ability to manage multiple complex and concurrent onboarding projects independently.
• Exceptional communication and problem-solving skills with the ability to address complex challenges effectively.
• Strong technical aptitude with experience resolving issues and implementing process changes.
• Proven track record in identifying and resolving time-sensitive or high-priority client issues.
• Experience creating and maintaining comprehensive documentation to support scalable onboarding processes.
• Proficiency in Excel, Google Workspace, and project management tools.

Preferred Qualifications

• Familiarity with Salesforce or similar CRM platforms.
• Experience integrating two or more SaaS products.
• Industry-specific experience in the construction operations industry.

Benefits & Perks

• Compensation: The US base salary range for this full-time position is $65,000-$75,000. Salary ranges are determined by role, level, and location.
• Benefits: The AlignOps benefit program includes health, dental, and vision coverage, as well as disability, life insurance, PTO, and a 401(k) plan.