Urgent Care - Medical Assistant (MA)

Position Overview

At ConvenientMD, we're on a mission to make good health more convenient for all by improving how patients and providers experience healthcare in New England. As a Medical Assistant, you will play a crucial role in delivering high-quality patient care, assisting healthcare providers, and ensuring smooth clinic operations. This exciting opportunity allows you to make a meaningful impact in our community and be a key player in our mission to provide exceptional healthcare services!

Key Responsibilities

• Engage with patients in a welcoming and professional manner by addressing inquiries, explaining prescribed medications (including dosage instructions and potential adverse reactions), and offering guidance on lifestyle modifications and preventive healthcare measures.
• Support clinical operations by conducting preliminary evaluations, performing basic clinical procedures (vital signs, obtaining medical histories, phlebotomy, and assisting with minor procedures), and documenting patient information accurately in electronic health records (EHRs).
• Administer prescription medications under the supervision of licensed healthcare providers, ensuring proper preparation, dosage accuracy, and adherence to state regulations.
• Collaborate with the clinical team to ensure seamless coordination of patient care, effective communication of patient updates, and assistance with discharge planning when needed.
• Welcome and support the training of new clinic team members.

Required Qualifications

• High school diploma or GED required.
• Medical Assistant certification with at least one (1) year of experience or two (2) years of relevant work experience.
• BLS certification from the American Heart Association or American Red Cross (online-only courses are not acceptable).
• Availability to work 12-hour shifts (full-time, part-time, or per diem) including nights, weekends, holidays, and the flexibility to travel between locations as needed.
• Proficient communication skills, strong teamwork, and the ability to maintain patient confidentiality in accordance with HIPAA regulations.
• Basic technical proficiency with Microsoft Office Suite and a willingness to learn additional business systems.

Preferred Qualifications

• 1-2 years of patient triage experience in an urgent care or emergency department is preferred.

Benefits & Perks

• Comprehensive Benefits including health, dental, and vision coverage.
• Company-paid short-term disability and optional pet insurance.
• 401k match after one year of service.
• Urgent care services provided at no cost to team members and their families.
• Access to primary care (depending on location) and educational partnerships offering reduced tuition rates.
• Employer rewards and discounts on services such as hotels, travel, entertainment, and restaurants.
• A collaborative team environment that encourages professional growth and development.