IT Tech

IT Tech needs 4+ years experience

IT Tech requires:

• 2 year degree or equivalent experience
• A+ certification or equivalent work experience in Depot/Workstation support
• SCCM OSD, Imaging, or similar desktop imaging technology.
• Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
• Active Directory experience.
• Problem solving and troubleshooting abilities
• Excellent communication, documentation, and written skills
• Experience with XenMobile or other Mobile management software a plus.
• Experience using Office 365 suite

IT Tech duties:

• Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
• Work Order and ticket handling.
• Maintain queues, communicate, fulfill.
• Cycle counts of Depot inventory (devices and peripherals)
• Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
• Troubleshoot software or hardware issues.
• Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
• Manage and track devices sent to 3rd parties for repair.
• Order parts as needed
• PC and Apple Mac set up and support experience.
• iPad and Tablet setup, OS updates, and wiping of the device.

Skills:

• Communication Skills
• Desktop PC
• Documentation
• Identify Issues
• Information Technology & Information Systems
• Inventory Reports
• Laptop Hardware
• Laptop PC
• Shipping/Receiving
• Writing Skills