Certified Medical Assistant - Student Health Services

Overview

Certified Medical Assistant-Phlebotomist

The Certified Medical Assistant-Phlebotomist will be responsible for assisting with patient care as part of a health care team in the Texas Woman's University Student Health Center. Patient care includes primary and preventive service provided through health assessments and medical care in alignment with health guidelines and recommendations. Ensures all patients receive high quality, efficient patient care. Work is performed under the protocol and supervision of a qualified and licensed physician and the performance evaluation is based upon completion of assignments and results obtained.

The evaluation is conducted through the performance evaluation system and in accordance with University Policies & Procedures.

Responsibilities

• Provides care with minimal RN supervision to a select group of patients. Performs and documents assessments and reports abnormal findings to the RN team leader or Nurse Practitioner. Provides medically prescribed services.
• Performs screenings, takes vitals, records vital signs, and reports significant deviations to the RN and/or health care provider immediately. Takes appropriate actions as directed.
• Utilizes problem-solving process when patient problems arise. Informs the Nurse or Nurse Practitioner about data obtained pertaining to the problem. Offers solutions to problems and provides feedback to ancillary members emphasizing ways to improve performance.
• Prepares exam and treatment rooms with the necessary instruments for patients, including preparation and maintenance of supplies and equipment for treatments, including sterilization.
• Administers injections and assists with lab testing according to requirements and standard operating procedures.
• Assists physicians in preparing for minor surgeries and physicals. Assists with scheduling of tests and treatments as needed for patients.
• Answers telephone calls to the practice and screens for referrals to physician and practitioners.
• Obtains blood and laboratory specimens from patients of all ages, using venipuncture and capillary collection methods.
• Processes laboratory specimens according to protocol including centrifugation and separation.
• Provides for the security and privacy of all patients and privileged information, ensuring patients’ right to privacy.
• Demonstrates the ability to clearly communicate the patient’s care needs with providers and medical staff.
• Displays an attitude of caring and courtesy toward all patients and their families, by treating them as customers, greeting them by name, responding quickly to their needs, maintaining confidentiality and treating them with dignity and respect.
• Demonstrates understanding of current customer service measures and activities to improve patient service.
• Utilizes practice management system and electronic health record software.
• Performs clerical duties which may include medical inventory and distribution of laboratory reports.
• Demonstrates knowledge of safety collection devices and follows universal precautions.
• Adheres to organization and governmental standards, rules and regulations.
• Complies with laboratory ordering and billing compliance.
• Provides health education counseling.
• Initiates program/process changes as needed and collaborates with the administration team for implementation.
• Assists in monitoring licensing compliance with federal, state and local laws, regulations and policies.
• Provides student and staff development on health-related topics. Participates in department outreach events.

Education

High school diploma or equivalent required. Successful completion and certification of a Medical Assistant Program with Phlebotomist certification and CPR certification required.

Experience

Two years' experience in a Certified Medical Assistant Program, hospital or clinical environment.

Requirement

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Knowledge, Skills, and Abilities

• Knowledge of blood drawing techniques.
• Knowledge of and ability to obtain EKG.
• Knowledge of and ability to perform ear lavage.
• Knowledge to assess patient through health appraisal and identify student issues.
• Knowledge of office practices and methods.
• Knowledge to safeguard patient privacy.
• Knowledge to act as a patient advocate.
• Knowledge of customer service techniques.
• Knowledge of CPR, basic first aid, Heimlich maneuver, safety and hygiene techniques.
• Skills to implement patient care.
• Skills in interpersonal communication.
• Ability to establish and maintain effective work relationships with students, faculty, staff and the public.
• Ability to observe pertinent details.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of…